Since Valentine's Day is on Sunday this year, we recommend you to choose February 11-12 or 13 as your delivery date.

FAQ


 

     

    FAQ

    How Can I Order?

    You can safely order nationwide our high quality roses online 24/7 via our website www.sherose.us

    Alternatively, you may prefer to send an e-mail to sherose@sherose.us or reach us on WhatsApp by choosing among different Sherose products on our website subject to availability and region.

    Should I Pre-Order for Valentine's Day, February 14?

    We strongly recommend you to place your order at least a week in advance for special occasions such as March 8, Women's Day, Mother's Day and February 14 Valentine's Day.

    What Is the Quality Of your products?

    Our fresh roses are imported from Dutch, Kenyan and Ecuador producers. They are fresh, vibrant and premium cut roses. The size of our boxes are much larger than they appear in the picture. The boxes will make you surprise with their impression of luxury quality and the enormous size.

    How Is The Return Policy?

    Unfortunately, we cannot accept returns as fresh flowers cannot stay alive for a round-trip.  However, we can make a courtesy replacement if the package is damaged or not arrived. Please feel free to contact us within a week.

    How Is The Refund Policy?

    We can either re-send the right product or only make a refund if you receive the wrong product than you order.

    Why Do We Have Only Priority 1 to 2 Business Day Delivery Options?

    We would like to keep the freshness of our roses in order to make desired impression. Therefore, we recommend our customers to choose the delivery date as 1 or 2 days earlier for those who want to present the box by own hands.

    How can I Contact Sherose?

    Sherose Team will be happy to receive your requests from Monday to Friday 8 am to 5 pm CST via email sherose@sherose.us or whatsapp. You may also call us 312 684 4035.

    How long can roses stay fresh in the box after delivery?

    Please keep the box in a cool (38-42°) and dry place to have more time for freshness. However, roses can stay alive for a maximum time of 1-3 days after delivery. Therefore, we recommend our customers to choose the delivery date as 1 or 2 days earlier for those who want to present the box by own hands.

    Didn't find your answer?

    WhatsApp
    Branches in 8 Countries
    5000+ Happy Customers
    32% Repeat Order Rate
    Express Delivery Option